Gray8Link

Unique Solutions for the business of people!

Staff Training and Development

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Personalized Programs Offered With Certificate of Completion:

Communication Workshop

Many issues in the workplace are often blamed on lack of communication, when it actually could be a symptom of a greater problem. This is where Gray8Link can help. 

We offer a fun and effective alternative to boring communication seminars. We start with a discussion with management to determine areas of improvement ‘as they see it’. We then administer individual behavioral style assessments to all members of the team, including leadership. We use the suggested areas of opportunities, information about your specific industry and assessment results to design the right workshop for you. This workshop can be done in several hours, or over the course of several days. The workshop is given to employees and management equally, and allows for an open forum of ideas and contribution. Over the course of the meetings, attendees will learn about their own communication strengths and weaknesses, and how to modify their style. Through discussion, roll-play, and demonstrations, problems will come to light, and solutions will be developed. 

At the end of the workshop, the moderator will assist the team in coming up with their own organizational action plan to be put in place immediately. Periodic follow-up may be scheduled to assist the team in assessing and completing action items. 

After the workshop is complete, all attendees will have access to a consultant for communication advice. A consultant will also meet with management and review the dynamic of their group, what was observed as strengths and weaknesses, and give suggestions for improvement and follow-up. 

Customer Service Class

 

Is your organization known for great customer service? If not, it could be costing you BIG!

Maybe you need a fun customer service refresher for your team, or maybe your staff needs a ground up training on how to build better rapport with your clients and customers. 

G8L can train your employees to create an atmosphere that customers can’t stop talking about (in a good way). 

We will start by assessing the current level of customer service through a meeting with management, and secret shopping. Once we have determined the current process, we will design a class specifically for your organization. 

The class will start with an open discussion about the importance of great customer service, including personal experiences of the attendees. Attendees will then be taken through the complete process of building rapport, and the benefit to the business and themselves as a professional. At the end of the class, each attendee will be asked to complete their own action plan to provide better customer service, and how they will implement it over the next 30, 60, and 90 days. The moderator will then assist the group in coming up with checks and balances for the team to ensure top notch customer is achieved moving forward. 

The class time frame is designed to meet management needs and restraints, and follow-up is available. 

Professionalism and Soft Skills Training

 

This program is designed for teams with entry level employees. 

Entry level employees come with all types of strengths and skill sets. Sometimes even professionals with great technical skill can use some coaching on soft skills and professionalism. G8L can help with this by providing training to your team in the following areas:

  • Professionalism in the workplace
  • Social Media Do’s and Don'ts
  • Taking Constructive Criticism
  • Handling Conflict
  • Discussions with management and coworkers
  • Dressing for the job
  • Networking

We can adjust training to fit the needs of the organization, and cater to the specifics of your industry. This program can be various lengths, and can be for an individual or an entire staff.